{"id":306,"date":"2021-08-03T13:31:13","date_gmt":"2021-08-03T13:31:13","guid":{"rendered":"https:\/\/www.rtconsultancy.nl\/?post_type=cases&#038;p=306"},"modified":"2021-09-27T11:15:10","modified_gmt":"2021-09-27T09:15:10","slug":"receptiedienstverlening","status":"publish","type":"cases","link":"https:\/\/www.rtconsultancy.nl\/en\/cases\/receptiedienstverlening\/","title":{"rendered":"View on reception services"},"content":{"rendered":"<p>At the customer's, the reception services were organised by the Logistics department. The renewal of the reception areas and the separation of the reception services from this department had been in the air for some time, but had not yet been put into practice. The organisation expressed the wish to develop a clear vision on reception services for the coming years and to implement this vision unambiguously in all branches throughout the country. We were asked to assist the client in developing and formulating the desired vision on reception services.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-medium\"><img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-500x333.jpg\" alt=\"\" class=\"wp-image-1936\" srcset=\"https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-500x333.jpg 500w, https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-1024x681.jpg 1024w, https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-768x511.jpg 768w, https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-1536x1022.jpg 1536w, https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-2048x1362.jpg 2048w, https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-18x12.jpg 18w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<h5 class=\"has-text-color wp-block-heading\" style=\"color:#ff4500\">Working method<\/h5>\n\n\n<p>For this assignment, safety management specialist Frans Visser and facility management specialist Suzanne Wetzels of VFM Facility Experts set to work. The approach consisted of two phases. In the first phase, we oriented ourselves on the current services and the internal situation. We did qualitative research, consisting of a number of interviews, site visits, discussions with officials of the national office and a questionnaire for clients. With the insights from this first phase, we developed an appropriate vision of reception services in the second phase.<\/p>\n\n\n<p>The following key words are central to the vision: professionalism, speed, accuracy, flexibility and uniformity. The translation to what the vision means for the organisation and its management results in a preferred outsourcing model. <\/p>\n\n\n\n<p>Attention is paid to the customer's current own reception staff. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>After successfully completing the vision creation in the form of an advisory report, we also supported the client in further elaborating and concretising this vision with the aim of creating a future-proof arrangement of the reception services for the organisation's locations.<\/p>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#ff4500\"><\/h2>\n\n\n\n<p class=\"has-drop-cap\"><\/p>","protected":false},"template":"","class_list":["post-306","cases","type-cases","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Visie op receptiedienstverlening - RT Consultancy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rtconsultancy.nl\/en\/cases\/receptiedienstverlening\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Visie op receptiedienstverlening - RT Consultancy\" \/>\n<meta property=\"og:description\" content=\"Bij de klant was de receptiedienstverlening georganiseerd vanuit de afdeling Logistiek. De vernieuwing van de recepties en het loskoppelen van de receptiediensten uit deze afdeling hing al een tijd in de lucht, maar was nog niet geconcretiseerd. De organisatie heeft de wens uitgesproken om voor de komende jaren een heldere visie op receptiedienstverlening te ontwikkelen [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rtconsultancy.nl\/en\/cases\/receptiedienstverlening\/\" \/>\n<meta property=\"og:site_name\" content=\"RT Consultancy\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-27T09:15:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rtconsultancy.nl\/wp-content\/uploads\/2021\/08\/receptie-500x333.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/\",\"url\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/\",\"name\":\"Visie op receptiedienstverlening - RT Consultancy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/receptie-500x333.jpg\",\"datePublished\":\"2021-08-03T13:31:13+00:00\",\"dateModified\":\"2021-09-27T09:15:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/receptie-500x333.jpg\",\"contentUrl\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/receptie-500x333.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/receptiedienstverlening\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cases\",\"item\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/cases\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Visie op receptiedienstverlening\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/\",\"name\":\"RT Consultancy Nederland\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/#organization\",\"name\":\"Robrechts & Thienpont\",\"url\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Logo_1.png\",\"contentUrl\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Logo_1.png\",\"width\":1645,\"height\":621,\"caption\":\"Robrechts & Thienpont\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rtconsultancy.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Visie op receptiedienstverlening - RT Consultancy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rtconsultancy.nl\/en\/cases\/receptiedienstverlening\/","og_locale":"en_US","og_type":"article","og_title":"Visie op receptiedienstverlening - RT Consultancy","og_description":"Bij de klant was de receptiedienstverlening georganiseerd vanuit de afdeling Logistiek. 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